Legal Information & Support

Terms of Service

Effective Date: December 1, 2024

1. Acceptance of Terms

By accessing or using Mighty Memoirs ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Mighty Memoirs is a voice-based memory diary service designed for children and their families. Our AI assistant, Mimi, helps children share their memories through guided conversations, which are then transformed into magical stories.

3. User Accounts

You must create an account to use our Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Child Safety and Privacy

Mighty Memoirs is designed with child safety as our top priority. Parents or legal guardians must provide consent for children under 13 to use the Service. All conversations are accessible only to authorized family members.

5. Subscription and Payment

Mighty Memoirs offers subscription-based plans. By subscribing, you agree to pay the fees associated with your chosen plan. Subscriptions automatically renew unless cancelled.

6. Content Ownership

You retain all rights to the memories and stories created through our Service. Mighty Memoirs does not claim ownership of your content. We only use your content to provide and improve our Service.

7. Prohibited Uses

You agree not to use the Service for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Service.

8. Termination

We reserve the right to terminate or suspend your account at any time for violation of these Terms. You may cancel your account at any time through your account settings.

9. Limitation of Liability

Mighty Memoirs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

10. Changes to Terms

We may modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the effective date.

Privacy Policy

Effective Date: December 1, 2024

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and payment information
• Child Information: First name and age (no other personal identifying information)
• Conversation Data: Voice recordings and transcripts of conversations with Mimi
• Usage Data: Information about how you use our Service

2. How We Use Information

We use the collected information to:

• Provide and improve our Service
• Create personalized memory stories
• Process payments and manage subscriptions
• Communicate with you about your account
• Ensure the safety and security of our Service

3. Data Security

We implement industry-standard security measures to protect your information. All data is encrypted in transit and at rest. Voice recordings are processed securely and are accessible only to authorized parent accounts.

4. Data Retention

We retain your data for as long as your account is active. You can request deletion of your data at any time by contacting our support team.

5. Third-Party Services

We use the following third-party services:

• Stripe: For payment processing
• Firebase: For authentication and data storage
• AWS Bedrock: For AI processing

6. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without parental consent.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@mightymemoirs.com

Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with Mighty Memoirs within the first 30 days, contact us for a full refund.

Subscription Cancellations

You can cancel your subscription at any time through your account settings. When you cancel:

• You'll continue to have access until the end of your current billing period
• No future charges will be made to your account
• Your data will be retained for 90 days in case you decide to reactivate

Refund Process

To request a refund, please contact our support team at support@mightymemoirs.com with your account email and reason for the refund request. Refunds are typically processed within 5-10 business days.

Contact & Support

Customer Support

Company Information

Frequently Asked Questions

Q: Is Mighty Memoirs safe for my child?
A: Yes! Child safety is our top priority. All conversations are private and only accessible to authorized family members. Our AI is specifically designed to be child-friendly and age-appropriate.

Q: Can I delete my child's conversations?
A: Yes, you have full control over your data. You can delete individual conversations or all data from your account settings.

Q: How do I cancel my subscription?
A: You can cancel anytime from your account settings. You'll continue to have access until the end of your billing period.

Q: What payment methods do you accept?
A: We accept all major credit cards and debit cards through our secure payment processor, Stripe.